FAQs

  • We want you to love your Naeon piece. If something isn’t quite right, eligible items may be returned for refund within 30 days of delivery.

    Return Process

    • Australian orders: A $15 return fee will be deducted from your refund to cover processing and logistics. Shipping fees are non-refundable as the service has already been fulfilled.
    • International orders: You’ll arrange and pay for return shipping using a tracked service.

    If you have any further questions, feel free to contact us or visit our Shipping & Returns page.

  • Please allow 1 - 2 business days for dispatching from our Melbourne warehouse.

    Australia

    Standard

    • 4 - 6 business days for delivery to metro areas
    • 6 - 8 business days for delivery to regional areas

    Express

    • 2 - 3 business days for delivery to metro areas
    • 3 - 5 business days for delivery to regional areas

    New Zealand

    • 3 - 5 business days for delivery to regional areas

    United Kingdom

    • 7 - 5 business days for delivery to regional areas

    USA & Canada

    • 7 - 10 business days for delivery to regional areas

    Rest of World

    • 3 - 5 business days for delivery to regional areas

    If you have any further questions, feel free to contact us or visit our Shipping & Returns page.

  • Please contact us by message / email for restocking dates.

  • We currently accept:

    • Paypal
    • VISA
    • Mastercard
    • Afterpay
    • Zip
    • Amex

    If you have any other questions, please feel free to contact us at customercare@naeonclo.com.