We want you to love your Naeon piece. If something isn’t quite right, eligible items may be returned for store credit within 30 days of delivery.

Please note, refunds are not offered, and return shipping costs are the responsibility of the customer.

If you have any further questions, feel free to contact us.

You’re welcome to exchange any items purchased with us.

To make it easier, we recommend returning your item for store credit and placing a new order for your preferred size or style.

Exchanges and returns are only accepted for items that are unworn, unwashed, and in their original packaging with all tags attached.

If you wish to make a return, please follow these steps:

Check your item qualifies:

- Item must be unworn, unwashed, and in its original packaging with tags attached.
- Return request must be made within 30 days of receiving your order.

Contact our team at customercare@naeonclo.com with the following:

- Order number
- Full name
- Email used for the purchase
- Item(s) you wish to return

Ship your return:

- You’ll receive return instructions once your request is approved.
- Return labels are to be purchased and arranged by the customer.
- We do also offer returns and exchanges instore to our stockist locations in Melbourne CBD, Chadstone, Doncaster OR Sydney CBD

Once your return is received and inspected, your store credit will be issued via email for use on any future order.

All items are packed, fulfilled & dispatched from our Melbourne warehouse.

Customs and import duties are dependent on each country's laws and regulations.

Please research the customs and import laws for your country to determine any relevant customs fees.

Should you have any questions regarding customs, please contact us at customercare@naeonclo.com.

Please allow 1 - 3 business days for your order to be processed and dispatched.

This may take longer during special releases, major holidays and sale periods due to a higher volume of orders.

Once your order has been dispatched you will receive a confirmation email containing order details and tracking information.

Our carriers only pick up shipments from Monday to Friday, therefore orders made on the weekend will only be dispatched the following Monday.

For additional information regarding shipping, please visit here.

Once your order has been dispatched, you will receive an email containing your order details and a tracking number.

If you have not received a shipping confirmation within 48 hours, please check your spam folder in your mailbox. If it still has not been received, please contact us at customercare@naeonclo.com.

We apologise in advance for any inconvenience caused.

We currently accept:

• Paypal
• VISA
• Mastercard
• Afterpay
• Zip
• Amex

If you have any other questions, please feel free to contact us at customercare@naeonclo.com.

Please check the following:

1. There is a sufficient funds within your account
2. The card number, name and CVC details match those on your card
3. Your bank has no imposed limit on number of purchases / spend amount within a 24 hour period

Please also note whether your card has been unlocked for international purchases.

Please send an email to customercare@naeonclo.com as soon as possible.

We will make every effort to accommodate your request. However, we cannot guarantee that your order will be cancelled if it has already been dispatched.

You will receive a notification email from us containing your package's tracking number when your order has been dispatched.

You will then be able to track your shipment through the postage provider's portal.

If you have not received a shipping confirmation within 48 hours, please check your spam folder in your mailbox. If it still has not been received, please contact us at customercare@naeonclo.com.

We will send you an order confirmation email to confirm your order has been placed.

Please note that this email may be found in the junk / spam folder of your email provider.

If you still have not received an email and funds have been deducted from your account, please contact us customercare@naeonclo.com.

If an item you have ordered is missing from the packing list, this will likely be due to one of your ordered items being out of stock. You will be sent a notification email and the amount owed refunded to your account when any item in your order is out of stock, please note that this email may be in your junk / spam folder.

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

1. Your order number
2. Which items are missing

We will investigate the matter and will resolve the issue for you as quickly as possible.