Terms of service

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This policy was last modified on 16th MAY 2021.

Mobile Terms of Service

Naeon Clo

Last updated: July 16, 2025

The Naeon Clo mobile message service (the "Service") is operated by Naeon Clo (“Naeon Clo”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Naeon Clo’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Naeon Clo through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Naeon Clo. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to NAEON or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Naeon Clo mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to NAEON or email customercare@naeonclo.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

SMS Marketing

By opting into Naeon Clo’s SMS marketing at checkout or via our subscription tools, you agree to receive recurring text messages from us. These messages may include:

  • Transactional updates (order confirmations, shipping updates)

  • Abandoned cart reminders

  • Promotional offers and product announcements

  • Requests for reviews and feedback

Message frequency may vary. Consent is not a condition of purchase.

You can opt out at any time by replying STOP to any message or using the unsubscribe link included in our texts. For help, reply HELP or contact us at customercare@naeonclo.com.

We do not charge for SMS messages, but standard message and data rates may apply depending on your carrier.

We use cookies and similar technologies to track your cart activity and determine when to send SMS reminders.

Your SMS opt-in data and consent will not be sold or shared with third parties for marketing purposes. It may be shared only with trusted service providers who assist us in delivering SMS communications.

We reserve the right to modify any short codes or phone numbers used for SMS delivery. If you send messages to a number we no longer use, we are not responsible for receiving or processing them.

To the extent permitted by law, we are not liable for delayed, failed, or misdirected SMS messages.

For full details on how we collect, use, and protect your personal information, see our Privacy Policy.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us via email at customercare@naeonclo.com