Privacy Policy

Naeon Clo – Privacy Policy

Last updated: July 16, 2025

At Naeon Clo (“we,” “us,” “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.naeonclo.com (the “Site”), use our services, or interact with us in any way.

By using our Site and services, you agree to this Privacy Policy. If you do not agree, please do not use the Site.


1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a new “Last updated” date.


2. Information We Collect

a) Information You Provide

  • Contact details: Name, email, phone number, shipping & billing addresses

  • Account details: Login credentials if you create an account

  • Order information: Purchased items, payment confirmations, delivery info

  • Customer support: Any details you share when contacting us

b) Information We Collect Automatically

  • Device info: IP address, browser type, and device identifiers

  • Usage data: Pages visited, time on site, scrolls, and clicks

  • Cookies & tracking technologies to enhance your experience

c) Information From Third Parties

We may receive data from:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Delivery partners

  • Analytics and marketing tools (e.g., Google Analytics, Meta Pixel, Microsoft Clarity)


3. How We Use Your Information

We use your personal information to:
✅ Process and deliver orders
✅ Send updates (order confirmations, shipping notifications)
✅ Provide customer support
✅ Improve site functionality and shopping experience
✅ Send promotional messages (only if you opt in)
✅ Detect and prevent fraud or misuse
✅ Comply with legal obligations


4. SMS Marketing

When you opt in to receive SMS messages, we may send:

  • Transactional updates (e.g., order confirmations, shipping alerts)

  • Abandoned cart reminders

  • Exclusive offers and product news

Message frequency varies. Consent is not a condition of purchase.

You can opt out anytime by replying STOP to any SMS message or using the unsubscribe link in our texts. Message and data rates may apply.

We use cookies and similar technologies to track your shopping cart activity and determine when to send SMS reminders.

Your SMS opt-in data will never be sold or shared with third parties for their marketing. It may only be shared with trusted vendors who help us deliver SMS communications.


5. Analytics & Advertising

We use tools like Google Analytics and Meta Pixel to understand how you interact with our site and deliver personalized ads.

This means you may see Naeon ads on other websites based on your interactions with us. These tools use cookies and similar technologies to collect browsing data.

You can opt out of:


6. Sharing Your Information

We may share your data with:

  • Service providers: For payment processing, shipping, and analytics

  • Marketing platforms: To deliver campaigns (with your consent)

  • Legal authorities: If required by law

We do not sell your personal information.


7. Cookies & Tracking

We use cookies and similar technologies to:

  • Power essential site functions (e.g., your shopping cart)

  • Improve performance and analytics

  • Deliver relevant ads

You can manage cookies through your browser settings or via our cookie consent banner.


8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing communications

  • Opt out of data sharing or the sale of personal data (if applicable under local laws)

To exercise your rights, contact us at customercare@naeonclo.com.


9. Children’s Privacy

Our services are not directed at children under 16. If we learn we’ve collected information from a child, we’ll delete it promptly.


10. International Users

Your data may be processed outside your country of residence. When this happens, we use appropriate safeguards to protect your privacy.


11. Contact Us

📧 customercare@naeonclo.com
🌐 www.naeonclo.com